This policy explains what information Zubo collects when you use our website and our WhatsApp service, why we collect it, and what choices you have. It applies to Zubo's website at zubohq.com and to the Zubo application at app.zubohq.com.
When you create an account we collect your name, business name, email address, and the WhatsApp business number you connect to Zubo. If you set up a catalog, services, prices or booking hours, we store that content so Zubo can answer on your behalf.
Zubo reads and sends messages on the WhatsApp number you connect, because that is the service. We store the conversation history between your business and your customers so Zubo can remember context, follow up, and show you a record inside your dashboard.
Messages are delivered through WhatsApp's own infrastructure and are also subject to Meta's terms and privacy policy. Zubo is not affiliated with Meta.
We log basic technical data — IP address, browser type, pages visited, and timestamps — to keep the service secure and to understand how it is used. We do not sell this data.
To operate the service: answering customer messages, taking bookings and orders, sending follow-ups, and showing you your activity. To support you when you contact us. To improve reliability and quality. To send you service notices about your account.
We do not sell your data or your customers' data to anyone, and we do not use your customer conversations for advertising.
We share data only with the service providers we need to run Zubo — messaging infrastructure, cloud hosting, payment processing, and AI model providers used to generate replies. Each is bound by contract to use the data only to provide their service to us. We may also disclose information where the law requires it.
We keep your account data for as long as your account is active. Conversation history is retained so Zubo can maintain context. If you close your account, we delete or anonymise your data within 90 days, except where we are required to keep records for legal or accounting reasons.
Data is encrypted in transit and at rest. Access to production systems is limited to staff who need it. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.
You can access, correct, export or delete your account data at any time from your dashboard, or by writing to us. You can disconnect your WhatsApp number from Zubo whenever you want, and Zubo stops replying immediately.
If we make a material change we will notify you by email or inside the app before it takes effect. The date at the top of this page always reflects the current version.
Questions about privacy, or a request about your data: email us at [email protected] and we will respond.