These terms govern your use of Zubo — our website, the Zubo application, and the WhatsApp automation service. By creating an account or connecting a WhatsApp number you accept them. If you are accepting on behalf of a business, you confirm you are authorised to do so.
Zubo is a paid WhatsApp automation platform. Access to the service is provided under your selected subscription. The applicable price and included features are presented before you subscribe. WhatsApp messaging fees are separate from your Zubo subscription.
You are responsible for keeping your login details secure and for everything that happens under your account. Tell us promptly if you believe your account has been accessed by someone else.
You keep ownership of your business content — your catalog, prices, hours, and your conversations with your customers. You grant us the licence needed to process that content in order to run the service for you. You confirm you have the right to use the WhatsApp number you connect and to message the customers who contact you.
Zubo operates on top of WhatsApp and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. Your use of WhatsApp remains subject to Meta's own terms and policies, including their business messaging policy. Meta may charge message fees, which are billed to you separately and are not part of any Zubo fee.
Do not use Zubo to send spam or unsolicited bulk messages, to message people who have not contacted you or opted in, to mislead customers about who they are speaking to, to break any law, or to interfere with the security or operation of the service. We may suspend accounts that do.
Zubo uses AI to draft and send replies on your behalf. It can make mistakes. You are responsible for the messages sent from your number, and we recommend reviewing your conversations and configuring Zubo to escalate anything sensitive to a human.
We work to keep Zubo running, but we do not guarantee uninterrupted service. Maintenance, third-party outages, and WhatsApp platform changes can all cause downtime.
To the extent permitted by law, Zubo is provided as is, and we are not liable for indirect or consequential losses, lost profits, or lost business arising from your use of the service. Nothing in these terms excludes liability that cannot lawfully be excluded.
You can stop using Zubo and delete your account at any time. We may suspend or end your access if you breach these terms, or if we discontinue the service, in which case we will give you reasonable notice.
We may update these terms as the service develops. Material changes will be notified by email or in the app before they take effect. Continuing to use Zubo after that means you accept the updated terms.
Questions about these terms: email us at hi@zubohq.com.